Frequently asked questions.
How quickly can you find a tenant for my property?
We make it our aim to lease your property at the highest possible rent to the most suitable tenant in the shortest possible time. A dedicated letting consultant handles the leasing process of your investment property, and once an authority is signed with your company, we commence marketing your property straight away. Prospective tenants that we have on our database are contacted and advised of your property and it is automatically placed on our website and counter list at our office. It is important that your property be presented in the best possible condition and at a comparable market rent. This should ensure that the property is leased within a short period of time. Prevailing market conditions will also have an impact on the vacancy period.
How do I know that my property will be managed properly?
Each client is provided with their own portfolio manager to effectively manage their property. Our portfolios are kept to a manageable size so each manager can spend an appropriate amount of time with their clients. We believe that our structure allows us to look after each client's needs to the highest possible standard.
How do you handle non-payment of rent?
Our property managers adapt a “Zero Tolerance” attitude towards nonpayment of rent. They check their arrears daily and once a tenant is 3 days in arrears, they are contacted by all available means. If payment is still not received, the tenant is contacted again and advised that should they not meet their rental commitment, a final notice will be served followed by an application to VCAT (Tribunal). Due to selecting good tenants and following these procedures, as a rule we do not experience many problems with non-payment of rent.
Do you hold the bond and do I receive the interest?
Estate agents are required by law to lodge all residential bonds received with The Residential Tenancies Bond Authority within five days of receipt. The interest generated is put back into the running of VCAT and other associated tenancy literature printed etc. The bond can only be released to the tenant or landlord by both parties signing a bond claim form. These signatures are matched up against those on the bond lodgment form from the commencement of the tenancy.
If there is any damage caused to my property, can we deduct money from the bond?
Monies can only be deducted from the bond if the tenant agrees. If there is a dispute between a landlord and tenant, an appropriate application needs to be made to VCAT within 14 days of the tenant vacating the premises. A member of VCAT will hear the case and make a binding decision based on the evidence presented. We encourage a landlord and tenant to resolve any disputes- applying to VCAT is a last resort.
How much do you charge?
We pride ourselves on the level of service given and an excellent track record established since our property management department began. We think it is wise for a landlord to consider all aspects of property management in coming to a decision to appoint an agent. Fees are only one component. Although important, a decision should never be made based on this solely. An expert property manager may cost more initially but overall, they will save you money through thorough management and sound advice. We invite you to contact our office to appraise your property and discuss a management package that suits your requirements.