How we can help you…

It is our responsibility to honestly and professionally recognise your property’s rental potential. This is why our valuation process takes into account similar comparable properties and rental market trends, which may affect your property. A realistic rental evaluation is essential to ensure your property be let promptly, resulting in a better financial return on your investment in the long term.

We adopt a very strict screening process which aims to obtain the best possible renter for your property. Our detailed application form enables us to establish current and previous tenancy and employment history, as well as screening business and personal references. We also complete a background check on the renters. This company and its information is only available to estate agents and will advise us if the renters have any outstanding debts or judgments against their name from previous residential rental agreements. This can protect you from poor renters. Once all this information has been obtained, we shall contact you direct to discuss the application on its merits, and the final choice of the renter is your decision.

We prepare all the documentation, ensuring stringent legal compliance. It is also our responsibility to ensure that all requirements to the rental agreement are clearly explained to the renters at the time of signing this important document. The renter has to read and understand their obligations.

It is our policy to develop open and honest communication with our clients, to build mutual trust and to maintain positive relationships with them. We deliver the highest standard of service keeping in mind the importance of personal contact.

Our accounts department offers prompt payment of all rental income. We produce rental statements on a set date every month and a statement with a cheque can be forwarded to you, or your funds can be directly credited into your nominated bank account. This ensures there is no delay receiving your funds.

It is our policy to contact rental providers for authorisation before work can be carried out for large repairs. We can organise any works to be carried out on your behalf by a variety of trusted qualified tradesmen who look after all properties managed by our firm.

In the event you have a preferred trades person to carry out any repairs, just provide information of these trades people for our file.

Routine inspections are conducted on all properties every 6 months. It is our policy is to ensure the tenancy is running smoothly and safeguard your financial interests. We will also supply you with an informative report on the condition of your property including photos. Keeping you fully informed.

Detailed preparation of the Condition Report is completed by our property managers both at the commencement and termination of the tenancy. Copies of the Condition Report are signed and exchanged with the renter/s and kept with the property file. This ensures that the property is maintained and left in good condition.

We offer as part of additional services to our clients’ photographic evidence supporting the Condition Report.

Frequently Asked Questions

How quickly can you find a renter for my property?

We make it our aim to lease your property at the highest possible rent to the most suitable renter in the shortest possible time. A dedicated letting consultant handles the leasing process of your investment property, and once an authority is signed with our company, we commence marketing your property straight away. Prospective renters that we have on our database are contacted and advised of your property and it is automatically placed on our website and counter list at our office. It is important that your property be presented in the best possible condition and at a comparable market rent. This should ensure that the property is leased within a short period of time. Prevailing market conditions will also have an impact on the vacancy period.

How do I know that my property will be managed properly?

Each client is provided with their own portfolio manager to effectively manage their property. Our portfolios are kept to a manageable size so each manager can spend an appropriate amount of time with their clients. We believe that our structure allows us to look after each client’s needs to the highest possible standard.

How do you handle non-payment of rent?

Our property managers adapt a “Zero Tolerance” attitude towards non-payment of rent. They check their arrears daily and once a renter is three days in arrears, they are contacted by all available means. If payment is still not received, the renter is contacted again and advised that should they not meet their rental commitment, a final notice will be served followed by an application to VCAT (Tribunal). Due to selecting good renters and following these procedures, as a rule we do not experience many problems with non-payment of rent.

Do you hold the bond and do I receive the interest?

Estate agents are required by law to lodge all residential bonds received with The Residential Tenancies Bond Authority within five days of receipt. The interest generated is put back into the running of VCAT and other associated tenancy literature printed etc. The bond can only be released to the renter or rental provider by both parties signing a bond claim form. These signatures are matched up against those on the bond lodgement form from the commencement of the tenancy.

If there is any damage caused to my property, can we deduct money from the bond?

Monies can only be deducted from the bond if the renter agrees. If there is a dispute between a rental provider and a renter, an appropriate application needs to be made to VCAT within 14 days of the renter vacating the premises. A member of VCAT will hear the case and make a binding decision based on the evidence presented. We encourage a rental provider and renter to resolve any disputes – applying to VCAT is a last resort.

How much do you charge?

We pride ourselves on the level of service given and an excellent track record established since our property management department began. We think it is wise for a rental provider to consider all aspects of property management in coming to a decision to appoint an agent. Fees are only one component. Although important, a decision should never be made based on this solely. An expert property manager may cost more initially but overall, they will save you money through thorough management and sound advice. We invite you to contact our office to appraise your property and discuss a management package that suits your requirements.